Integrative Systems’ 24*7 IT Infrastructure Support Services enable organizations to experience enhanced IT Infrastructure performance.
Irrespective of business verticals, businesses across the globe need IT Infrastructure Support Services commonly known as IT Support Services.
The Reasons Are –
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IT Infrastructure Consulting means you have IT infrastructure Consultants for the complex journey which is essential for the success of your organization. The step-by-step process involves –
IT Infrastructure Administration or Troubleshooting involves
Integrative Systems’ 24/7 IT helpdesk & support services are meant to resolve the IT services related issues of both the internal employees of the organization & the end customers of these organizations.
This further can be classified into L1, L2 & L3 Support in IT Support Services.
L1 support, often known as initial support, is the first level of technical help offered in IT services. It consists of basic troubleshooting and problem-solving for the end users. The L1 support team responds to inbound inquiries and incidents including software and hardware issues, resetting passwords, and system setups.
L1 support specialists respond quickly and effectively to typical IT issues. If the problem cannot be handled under the L1 level, it is raised to higher levels of assistance for additional investigation and resolution.
The second level of technical assistance within IT services is L2 support, known as Level 2 support. In comparison to L1, it focuses on more extensive troubleshooting. The L2 support team has more in-depth expertise in IT infrastructure support and is capable of handling more difficult technical issues.
They handle escalated issues that cannot be addressed at the L1 level. L2 assistance entails extensive diagnostics, configuration modifications, software installations, and more specialized technical knowledge. L2 support can raise concerns to L3 or further levels for assistance if necessary for specialized or vendor-specific help.
L3 support in IT Infrastructure Services is the most advanced level of technical support that focuses on managing complex troubleshooting, root cause investigation, performance optimization, critical incident resolution, high-end configuration issues, and maintaining the operational stability of complex IT infrastructures.
IT support experts offering L3 support carry extensive expertise in a variety of IT infrastructure technologies, operating systems, and hardware functions.
No matter what the shape, size, or nature of your business is, a trusted IT infrastructure partner will always have your back with standard security compliances & disaster recovery plan.
Businesses need to deploy preventive measures before vulnerabilities strike –proactive security audits and vulnerability assessments come in handy.
The modern-day cyberattacks and data thefts call for hi-tech managed detection and response solutions to provide an iron clad cyber security to your IT Infrastructure.
With a reliable IT infrastructure consulting services partner, you get to strategize preventive solutions that can save you from cybersecurity threats, data breaches and unauthorized access.
Every organization categorizes various ongoing issues of their IT Infrastructure on different levels based on the criticality of the issue & the timely resolution it demands.
There is a critical system or key application outage with critical impact on service delivery affecting an entire environment or critical sites. No alternative or bypass is available.
There is a critical system or key application, or supported end user machines are down, degraded or unusable affecting ten (10) or less end users. Potential critical impact on service delivery. No acceptable alternative or bypass is available.
Supported end user machines, or a component, minor application, or procedure is down, unusable or difficult to use impacting a single end user. There is some operational impact, but no immediate impact on service delivery. Alternative or bypass is available.
Means a minor problem, functionality is not degraded, and major functions still work.
While doing data migration from on-prem to cloud, we start with creating a foolproof plan with risk mitigation & data backups to avoid any data losses.
We offer 24*7 IT Infrastructure Support so may it be consulting, administration, troubleshooting, migration or any application related issues our team will be available 24*7 to provide you instant support & timely reporting.
We work as an extended team of your existing IT department. So, if your team only needs periodic or expertise support, we have a consulting mechanism for the same. For complete development requirement we have resources which we can allocate full time. In short it will not be doubling the cost burden on your IT Infrastructure expenses but getting world class IT Support at fractional & flexible investments.
Integrative Systems provides technical Infrastructure audit assessment in which we broadly analyse your IT Infrastructure, identify issues, recommend solutions & commercial plans for engagement. This service provides an opportunity for our clients to get a firsthand experience of the workstyle of Integrative Systems & provides us an opportunity to align our resources based on the output of the audit.
We at Integrative Systems upscale our clients’ experience by periodically providing them with IT Infrastructure plans, manuals & guides.
Based on the engagement type, we provide monthly/weekly detailed reports like
At Integrative Systems, we don’t merely offer IT infrastructure services. We offer a technology partnership and deliver tailored solutions that fit your unique business needs and goals.
Our vast expertise in IBM i and Microsoft technologies and our commitment to excellence sets us apart.
Reasons to choose Integrative Systems for your IT infrastructure support, and consulting needs.
In a world increasingly dependent on technology, partnering with Integrative Systems for your IT Infrastructure Support needs will prove to be a strategic move towards – robust, efficient and secure IT Infrastructure.
Drop us a line at [email protected], and unlock your IT Infrastructure and business potential together.
We look forward to prioritizing your success and transforming the way you do business.
We are a 20+ year old trusted Software Development Company based in Chicago with clients all over North America and Canada.
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