IT systems are not bound by standard working hours, thus meeting your IT system’s needs at any given hour is the key to sustenance.
Wouldn’t you agree?
But what happens when things go south?
Issues like system errors, bugs, data loss, data backup failures, hardware failures, and system crashes, can lead to expensive IT downtimes.
And these disruptions can cost your business up to $5,600 per minute, confirms a study by Gartner.
Have you ever encountered similar IT challenges? If yes, you must have contemplated a prominent solution to these IT woes.
Let us break this to you, ideally there are 3 ways you can knock these struggles down –
1. Do nothing and wait until the system fails
– Opt for this if you’re okay with risking your IT infrastructure
2. Invest in 24/7 IT infrastructure support
– Choose this if you care about your IT infrastructure and need immediate support without delay
3. Allocate resources to upgrade and enhance your IT infrastructure
– Go for this if you have set aside a dedicated budget for a new setup and are willing to wait for it to run efficiently.
Being the visionary leader that you are, we’re sure that you’re inclined towards 24*7 IT infrastructure support services.
Unsure if it is the right choice to put a full stop on your IT woes?
This blog is all you need to –
- Explore the right time to invest in 24*7 IT infrastructure support
- Discover how it elevates your IT infrastructure
- Uncover the suitable engagement models
Let’s get going without further ado!
When Is the Right Time to Invest In 24/7 IT Infrastructure Support?
Businesses without 24/7 IT infrastructure support services are more likely to lose:
- Operational efficiency due to unresolved tech problems
- Productivity as employees often deal with tech issues
- Competitive edge due to poor-performing IT systems
- Revenue due to frequent operational disruptions
Whereas companies with dedicated 24*7 IT Infrastructure support are likely to perform better in all these areas.
But whether you’re considering IT support 24*7 or evaluating other solutions, it’s important to know if you need round-the-clock technical support for your IT infrastructure operations.
Here is a list of top instances where you will highly benefit from 24/7 tech support.
Let’s look into them individually.
You’re experiencing frequent downtimes
On average, US companies face 12 incidents of IT downtimes per year, according to Veeam.
Each downtime event is significantly impacting your business operations and bottom line.
If you don’t address it now, sooner or later, your system may encounter an unrecoverable failure and impact your business continuity.
Your IT network is giving you a hard time
IT networks are complicated.
If left unmanaged, many things can go wrong that can disrupt network performance.
If your end users often complain about poor network performance, problems with IP addresses, network glitches, or other IT network hiccups, it’s a sign that your IT network needs immediate attention.
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You recently experienced a data breach
2024 has been the worst year for data breaches in the United States confirmed by many reports.
No matter how much you invest to fight against cyber villains, evidence shows that your fight against data breaches needs to get stronger.
Your recent data breach, no matter how trivial, is a sign of vulnerabilities in your defense mechanism, which needs prompt attention.
Your team is overwhelmed by IT issues
If you have a dedicated in-house team of technical support specialists, that’s excellent. But are they overwhelmed by persistent IT issues?
If so, it is taking a toll on your IT infrastructure performance as their constant struggle with technical issues is leading to slower response times, reduced efficiency, and increased IT challenges.
Your business is growing and needs more robust IT solutions
As your business grows, so does your need for an efficient IT infrastructure system.
Scaling business operations often invites data expansion, higher traffic, and complex IT needs.
A robust IT infrastructure system provides a foundation to support this growth.
If you relate to any of these challenges, now is the right time to invest in 24/7 IT infrastructure support.
As we have explored the right times to invest in 24*7 IT infrastructure support, let’s now explore what changes with dedicated 24/7/365 Helpdesk & Technical Support in your arsenal.
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What Changes With 24*7 IT Infrastructure Support Services?
A successful enterprise can’t go without having a robust IT infrastructure.
However, managing the rising IT-related challenges can be tough.
Let’s look into the impact of these IT challenges and what changes with 24*7 IT Infrastructure support services.
Challenge 1: Expensive Downtime
The cost of downtime has increased by at least 50% more than it did 2 years ago, as per Siemens True Cost of Downtime report.
Beyond the monetary impact, downtime also impacts:
Company’s Reputation – It damages the organization’s reputation for reliability and quality.
Company Productivity – Downtimes disrupt streamlined operations and delay achieving business goals. It also distracts employee focus and hinders productivity.
Employee Churn – Frequent downtime forces staff to work harder, impacting their morale. This can lead to higher employee churn.
What Changes with 24*7 Help Desk Support?
24*7 IT infrastructure support services partner steps in and understands the root cause of downtimes.
They not only recommend future-proof solutions but also help you implement them effectively.
They help you –
- Reduce operational disruptions
- Improve employee productivity
- Reduce downtimes to low to no
- Minimize employee turnover rate
Challenge 2: IT Performance Issues and Increased Maintenance Costs
A poor-performing IT system is a silent killer for your business.
Although it may not always be visible, it is disrupting operations and leading to increased maintenance costs.
Generally, leaders, such as you look at maintenance costs as repairs, frequent system updates, and emergency IT support 24/7. But there’s more to it.
It also has hidden maintenance costs including higher energy costs, wasted resources, safety risks, lost productivity, reduced asset lifespan, and much more.
What Changes with 24/7 Helpdesk Support?
With 24*7 IT support, you gain a proactive monitoring approach that boosts your IT system’s performance.
The 24/7 IT infrastructure service support specialists address the issues while mitigating hidden costs.
They help you –
- Spot and address challenges before they escalate into major problems
- Reduce maintenance costs and resource wastage by streamlining maintenance tasks
- Implement the latest security protocols to reduce risk
- Extend the IT system lifespan with regular monitoring
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Challenge 3: Inadequate Security
In 2024, the global average cost of data breach has increased by 10% hitting an all-time high at $4.88 Million– Confirms IBM.
Why is this happening?
One side of the story is cyber attacks are becoming increasingly sophisticated.
On the flip side, many leaders have not yet realized that older IT infrastructure security solutions cannot keep up with the evolving threats.
There are far too many cyber threats out there to ignore the risk, which can cost you your data, reputation, and financial stability.
What changes with 24/7 tech support?
With the right 24/7 technical support, your security concerns are managed by experts.
The tech support professionals ensure all your security concerns stand resolved and provide you with peace of mind that your IT infrastructure is immune to evolving cyber threats.
They help you ensure air-tight security by –
- Continuous monitoring
- Regularly updating security protocols
- Implementing advanced security practices
- Quickly addressing and mitigating security breaches
Challenge 4: Declined Productivity
Companies need highly productive staff to make higher profits.
However, most employees are productive for less than 3 hours a day – as per a survey conducted by UK based company Voucher Cloud.
Once they are distracted, it takes them about 23 minutes to focus, according to the University of California, Irvine study
These numbers highlight the importance of creating an environment with minimal distractions.
However, IT infrastructure challenges such as downtime, unmanaged IT environment, and security vulnerabilities, directly contribute to these distractions.
They further impact –
- Quantity & quality of work
- Employee performance
- Job satisfaction
What changes with 24 7 IT support services?
With 24*7 outsourced IT infrastructure support services, you get to create a stable and well-supported IT environment. With a robust IT infrastructure in place, instead of worrying about the issues, your staff can focus on what truly matters.
The support specialists help you with –
- Expert advice
- 24/7 monitoring
- Proactive maintenance
- Prompt issue resolution
- Improved system performance
Long story short: By investing in 24*7 help desk support from professional service providers, you welcome a stress-free environment and break free from the worries of productivity loss, expensive downtime, cyber-attacks, etc. No matter the hour or challenge, the IT support 24*7 team has got your back.
You’ve now witnessed how investing in 24*7 infrastructure management and tech support can prove to be a game-changing move.
By now, we’re confident that you’re sold on the idea of 24*7 infrastructure management and tech support.
Are you now wondering “How to engage with 24*7 IT infrastructure support services?”
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Next up – let’s cover the best ways you can leverage 24/7 IT infrastructure support.
Which IT Support 24*7 Service Option Best Suits Your Needs?
The global IT outsourcing market may reach $812.70 billion in 2029 – according to Statista. Not to forget 24/7 IT infrastructure support is an important element of IT outsourcing services.
However, outsourcing 24/7 tech support isn’t the only option to consider. You have 2 choices to pick from:
- 24/7 IT infrastructure Support Staff Augmentation
- Outsource 24/7 IT Infrastructure Support
Let’s look at them individually.
Approach 1: Tech Support Staff Augmentation
IT Staff augmentation is a popular practice that refers to bringing in extra hands to your team when you need them the most – without long-term commitment.
Here’s an example for better understanding.
For instance, you’re introducing a big software update that calls for expertise that your in-house IT team lacks.
Instead of hiring full-time IT support employees, you invested in IT experts who served as an extension of your in-house team.
Once the objective was achieved, the experts moved on, and you got the desired outcomes without the long-term commitment and overheads.
Approach 2: 24/7 Outsourced Tech Support
Outsourced 24/7 IT Infrastructure support is another common engagement approach.
It refers to engaging with an external service provider to effectively address your IT infrastructure challenges.
Here’s an example for better understanding.
Assume your business is rapidly growing and you don’t have a dedicated IT support team.
Instead of meeting the emerging IT demands on your own, you engage with a 24/7/365 helpdesk & technical support provider.
This dedicated team takes care of everything from monitoring, promptly addressing issues, and ensuring your IT system is fully operational 24/7, from an offshore environment.
These are the two proven 24/7 IT service options to choose from.
Are you skeptical about trusting an outsider with the ‘inside’ of your company?
A professional 24/7 technical support partner follows stringent protocols to ensure top-notch security & confidentiality and non-disclosure agreements for peace of mind.
Are you now confused between the 2 choices?
Ask yourself this question – “Do I need IT infrastructure supported and monitored 24/7/365 or just for a few hours?”
While both involve timely assistance at any given moment, your choice largely depends on:
- Risk tolerance
- Budget constraints
- IT infrastructure needs
- Criticality of Your Operations
Wondering when is the best time to invest in 24*7 Infrastructure management and tech support?
The last best time to invest in 24*7 IT infrastructure support services was yesterday, the next best time is now!
Are you now looking for a reliable 24/7 IT Infrastructure support provider in the USA?
Look no further than Integrative Systems – your reliable 24/7 IT Infrastructure support partner in the USA.
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Why Choose Integrative Systems as Your 24/7 IT Infrastructure Support Services Partner?
We walk in with
- 24/7/365 helpdesk & technical support for clientele across USA and Canada
- 20+ years of expertise in IT infrastructure and software support services
- Silver Business Partnership with IBM and Partnership with Microsoft
- SOC 2 Type II certified support quality
- Over 300 professionals on board
- Customer-first approach
We are not just another 24/7 tech support company; we know how to fix things and ensure your IT system runs flawlessly.
Think we are the 24/7 IT Infrastructure support service partner of your choice? Have a look at our range of IT-related services.
- 24/7/365 Helpdesk & Technical Support
- Managed Network/Server/Data Center
- Managed Cloud Infrastructure
- Back up & Disaster Recovery
- Security and Compliances
- IT Asset Management
Interested in knowing more about us?
Drop us a line at [email protected] and our experts will get back to you within 2 business days to take it ahead and turn your challenges into solutions.
One Reply to “Here’s Why You Should Invest in 24/7 IT Infrastructure Support Today”
Sandhya
It discusses how round-the-clock support can minimize downtime, enhance security, and improve overall efficiency. The insights on proactive maintenance and incident response strategies highlight the importance of a robust support system in today’s digital landscape.